Customer Service Commitment
Our service guarantee
At Flagship™, you can always count on quick and friendly customer service. We pride ourselves on saving you time and money – and on making your experience a satisfying one every time you ship.
As a Flagship customer, we promise that you will receive:
- The personalized help you need from a friendly, bilingual customer service representative.
- Direct contact with the person you are trying to reach – no complicated and frustrating computer system to get through.
- A dedicated customer service representative working for you. They work directly with the courier companies to resolve your questions and concerns.
- A commitment to helping you with anything you need to complete your shipments. Our customer service team will: track your shipments right to their destinations, resolve claims and credits with courier companies on your behalf, and more.
- You can count on our team to help!
“The satisfaction in the client’s voice once I have helped them, leaves me with a smile, feels like I have done a good deed for the day.”
— Erica, Freight Dispatcher
“The satisfaction of knowing I help customers get what they need; when they need it.”
— Denise, Office Manager
When you call, we listen. When we call the couriers, they listen. Your shipments and your satisfaction are our top priority. Every time.
Get the service you deserve. Choose Flagship for your next shipment. Get started today.
