{"id":3380,"date":"2022-08-01T17:45:22","date_gmt":"2022-08-01T21:45:22","guid":{"rendered":"https:\/\/www.flagshipcompany.com\/fr\/?p=3380"},"modified":"2025-11-11T13:02:46","modified_gmt":"2025-11-11T18:02:46","slug":"mon-colis-na-pas-ete-livre-a-la-premiere-tentative-quadviendra-t-il-par-la-suite-1180","status":"publish","type":"post","link":"https:\/\/www.flagshipcompany.com\/fr\/blog\/small-business-expedition\/mon-colis-na-pas-ete-livre-a-la-premiere-tentative-quadviendra-t-il-par-la-suite-1180\/","title":{"rendered":"Missed Delivery: what happens if my package didn&#8217;t get delivered on the first attempt?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][stm_post_details][vc_column_text el_class=&#8221;.blog-article&#8221;]We&#8217;ve all been there: the anxious wait for a package, only to be greeted with a &#8220;missed delivery&#8221; notice. Fear not, online shoppers! FlagShip is here to guide you through the world of redelivery attempts and empower you with options to ensure a smooth delivery experience.[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1604695131707{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #00a7e0 !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1712281105604{margin-bottom: 20px !important;}&#8221; el_class=&#8221;.dsp-r4-c1&#8243;]<\/p>\n<p style=\"font-weight: bold; font-size: 24px;\">Not already a FlagShip customer?<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1605017161944{margin-bottom: 20px !important;}&#8221; el_class=&#8221;.dsp-r4-c1&#8243;]You could be getting great rates and first-class support for all your shipping needs. You can create an account for FREE in seconds and start shipping right away![\/vc_column_text][vc_raw_html css=&#8221;.vc_custom_1604936346273{margin-top: 0px !important;}&#8221;]JTIwJTNDYSUyMGNsYXNzJTNEJTIyY3RhLWJ1dHRvbiUyMiUyMGhyZWYlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy5mbGFnc2hpcGNvbXBhbnkuY29tJTJGc2lnbi11cCUyRiUyMiUzRSUwQSUyMCUyMCUzQ3NwYW4lMjBjbGFzcyUzRCUyMmN0YS1idXR0b24taWNvbiUyMiUzRSUzQ2klMjBjbGFzcyUzRCUyMmZhcyUyMGZhLXRhZyUyMiUyMGFyaWEtaGlkZGVuJTNEJTIydHJ1ZSUyMiUzRSUzQyUyRmklM0UlM0MlMkZzcGFuJTNFJTBBJTIwJTIwJTNDc3BhbiUyMGNsYXNzJTNEJTIyY3RhLWJ1dHRvbi10ZXh0JTIyJTNFQ1JFQVRFJTIwQSUyMEZSRUUlMjBBQ0NPVU5UJTNDJTJGc3BhbiUzRSUwQSUyMCUzQyUyRmElM0U=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_column_text el_class=&#8221;.blog-custom&#8221;]<\/p>\n<h2><\/h2>\n<h2 class=\"no-line\" style=\"font-size: 28px !important; line-height: 36 px !important; color: #367bb1 !important; font-weight: bold !important;\">Understanding delivery attempts:<\/h2>\n<ul>\n<li><strong>First Attempt Isn&#8217;t Always the Last:<\/strong> Relax, most carriers will make multiple attempts to deliver your package. This typically involves 1-3 attempts depending on the carrier (see details below).<\/li>\n<li><strong>Missed Delivery Notifications:<\/strong> You&#8217;ll usually receive a notification via email, text, or a physical door tag if a delivery attempt is unsuccessful. This notification will inform you of the next steps and often includes a reference number for tracking purposes.<\/li>\n<li><strong>Hold at Depot Option:<\/strong> If you can&#8217;t be home for a redelivery attempt, all major carriers allow you to hold your package at a local depot for pick-up at your convenience. This is a great option for busy schedules or unexpected delays.<\/li>\n<\/ul>\n<h2 class=\"no-line\" style=\"font-size: 28px !important; line-height: 36 px !important; color: #367bb1 !important; font-weight: bold !important;\">Carrier specific redelivery policies:<\/h2>\n<ul>\n<li><strong>UPS:<\/strong> Understanding UPS delivery attempts is straightforward. They&#8217;ll try to deliver your package up to 3 times. If unsuccessful, they&#8217;ll hold it for 5 days at a nearby UPS Access Point for pick-up.<\/li>\n<li><strong>Purolator:<\/strong> Purolator differentiates delivery attempts between residences and businesses. For residences, they&#8217;ll make one attempt with a 5-day hold at the depot. Businesses get a bit more leeway with 3 delivery attempts and a 5-day hold after the final attempt.<\/li>\n<li><strong>FedEx:<\/strong> Similar to UPS, FedEx Ground offers 3 delivery attempts with a 7-10 day hold period at a pick-up location. For urgent deliveries, FedEx Express only attempts delivery once, holding the package for 5 days before sending it back.<\/li>\n<\/ul>\n<h2 class=\"no-line\" style=\"font-size: 28px !important; line-height: 36 px !important; color: #367bb1 !important; font-weight: bold !important;\">Proactive tips to avoid missed deliveries:<\/h2>\n<ul>\n<li><strong>Track Your Package:<\/strong> FlagShip&#8217;s user-friendly tracking tool allows you to monitor your shipment&#8217;s progress and estimated delivery date. This proactive approach lets you anticipate potential conflicts and take action.<\/li>\n<li><strong>Sign Up for Delivery Alerts:<\/strong> Most carriers offer text or email alerts notifying you when your package is out for delivery. These handy reminders help ensure you&#8217;re available to receive it.<\/li>\n<li><strong>Request a Signature Release (Use with Caution)<\/strong>: If you absolutely cannot be present for a delivery, some carriers allow a signature release. This waives the requirement for someone to be physically present, but be mindful &#8211; it leaves the package unattended at your doorstep.<\/li>\n<\/ul>\n<h2 class=\"no-line\" style=\"font-size: 28px !important; line-height: 36 px !important; color: #367bb1 !important; font-weight: bold !important;\">What to do if your package still goes missing:<\/h2>\n<p>Despite your best efforts, there&#8217;s always a chance of unforeseen circumstances. If your package seems to have vanished after multiple attempts, don&#8217;t hesitate to contact our customer support team. Our knowledgeable representatives can help you track down your package and liaise with the carrier on your behalf.<\/p>\n<p>Remember, FlagShip is here to make your online shipping experience stress-free. By understanding redelivery options and taking proactive steps, you can minimize missed deliveries and ensure your packages arrive safely and conveniently.[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1604695652198{margin-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;11782&#8243; img_size=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;.vc_custom_1604935937431{margin-bottom: 20px !important;}&#8221;]<\/p>\n<p style=\"font-weight: bold; font-size: 24px; color: #00a7e0;\">Do you still have questions about missed deliveries? Ask us!<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1604935999875{margin-bottom: 20px !important;}&#8221;]<\/p>\n<p style=\"font-weight: bold; font-size: 20px; color: #575756;\">Call <span style=\"color: #f38d6a;\">1-866-320-8383<\/span>\u00a0or email at <a style=\"color: #f38d6a;\" href=\"mailto:support@flagshipcompany.com\">support@flagshipcompany.com<\/a><\/p>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;.lato-light&#8221;]As a <a href=\"\/?page_id=2151\"><span class=\"s4\"><b>FlagShip customer<\/b><\/span><\/a>, you have access to our highly-trained and knowledgeable customer service team who can help you understand the status of your shipments and what to do about a missed delivery. We are available to help you live <b>8:00am \u2013 5:00pm EST<\/b>, or online after hours.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Each carrier has a different delivery attempt policy. Don\u2019t worry if your package does not get delivered on the first attempt, we\u2019ve got you covered.<\/p>\n","protected":false},"author":5,"featured_media":19969,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,52,54],"tags":[],"class_list":["post-3380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conseils-dexpedition","category-small-business-expedition","category-systeme-dexpedition-en-ligne"],"_links":{"self":[{"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/posts\/3380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/comments?post=3380"}],"version-history":[{"count":11,"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/posts\/3380\/revisions"}],"predecessor-version":[{"id":24402,"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/posts\/3380\/revisions\/24402"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/media\/19969"}],"wp:attachment":[{"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/media?parent=3380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/categories?post=3380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.flagshipcompany.com\/fr\/wp-json\/wp\/v2\/tags?post=3380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}