Missed Delivery: what happens if my package didn’t get delivered on the first attempt?

Each carrier has a different delivery attempt policy. Don’t worry if your package does not get delivered on the first attempt, we’ve got you covered.

Missed Delivery: what happens if my package didn’t get delivered on the first attempt?

Posted by Tania

We’ve all been there: the anxious wait for a package, only to be greeted with a « missed delivery » notice. Fear not, online shoppers! FlagShip is here to guide you through the world of redelivery attempts and empower you with options to ensure a smooth delivery experience.

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Understanding delivery attempts:

  • First Attempt Isn’t Always the Last: Relax, most carriers will make multiple attempts to deliver your package. This typically involves 1-3 attempts depending on the carrier (see details below).
  • Missed Delivery Notifications: You’ll usually receive a notification via email, text, or a physical door tag if a delivery attempt is unsuccessful. This notification will inform you of the next steps and often includes a reference number for tracking purposes.
  • Hold at Depot Option: If you can’t be home for a redelivery attempt, all major carriers allow you to hold your package at a local depot for pick-up at your convenience. This is a great option for busy schedules or unexpected delays.

Carrier specific redelivery policies:

  • UPS: Understanding UPS delivery attempts is straightforward. They’ll try to deliver your package up to 3 times. If unsuccessful, they’ll hold it for 5 days at a nearby UPS Access Point for pick-up.
  • Purolator: Purolator differentiates delivery attempts between residences and businesses. For residences, they’ll make one attempt with a 5-day hold at the depot. Businesses get a bit more leeway with 3 delivery attempts and a 5-day hold after the final attempt.
  • FedEx: Similar to UPS, FedEx Ground offers 3 delivery attempts with a 7-10 day hold period at a pick-up location. For urgent deliveries, FedEx Express only attempts delivery once, holding the package for 5 days before sending it back.

Proactive tips to avoid missed deliveries:

  • Track Your Package: FlagShip’s user-friendly tracking tool allows you to monitor your shipment’s progress and estimated delivery date. This proactive approach lets you anticipate potential conflicts and take action.
  • Sign Up for Delivery Alerts: Most carriers offer text or email alerts notifying you when your package is out for delivery. These handy reminders help ensure you’re available to receive it.
  • Request a Signature Release (Use with Caution): If you absolutely cannot be present for a delivery, some carriers allow a signature release. This waives the requirement for someone to be physically present, but be mindful – it leaves the package unattended at your doorstep.

What to do if your package still goes missing:

Despite your best efforts, there’s always a chance of unforeseen circumstances. If your package seems to have vanished after multiple attempts, don’t hesitate to contact our customer support team. Our knowledgeable representatives can help you track down your package and liaise with the carrier on your behalf.

Remember, FlagShip is here to make your online shipping experience stress-free. By understanding redelivery options and taking proactive steps, you can minimize missed deliveries and ensure your packages arrive safely and conveniently.

Customer Support Https://Www.flagshipcompany.com

Do you still have questions about missed deliveries? Ask us!

Call 1-866-320-8383 or email at support@flagshipcompany.com

As a FlagShip customer, you have access to our highly-trained and knowledgeable customer service team who can help you understand the status of your shipments and what to do about a missed delivery. We are available to help you live 8:00am – 5:00pm EST, or online after hours.