Missed Delivery | If your package isn't delivered on the first attempt

Missed Delivery: what happens if my package didn’t get delivered on the first attempt?

Posted by Tania

If you received a notification in your FlagShip account that your package was not delivered and that there was a missed delivery, take note that each shipping carrier has a different delivery attempt policy. Don’t worry if your package does not get delivered on the first attempt, we’ve got you covered.

UPS:

  1. Will try to deliver 3 times.
    After the 3rd attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold).
  2. Residential deliveries: UPS has a number of Access Points across the country.
    Therefore, there will be only 1 attempt for delivery before the package is sent to the nearest Access Point. The recipient will receive a call and/or door knocker indicating the nearest pickup location

Purolator:

  1. For Residential deliveries, the driver will try to deliver 1 time.
    After the 1st attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold).
  2. For commercial deliveries, the driver will try to deliver 3 times.
    After the 3rd attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold)

FedEx:

  1. Ground: Will try to deliver 3 times.
    After the 3rd attempt, they will hold the package for 7-10 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold).
  2. Express: Will try to deliver 1 time
    After the 1st attempt, they will hold the package for 5 days (unless recipient contacts the courier to make arrangements for rescheduling delivery or hold).

Do you still have questions about missed deliveries? Ask us!

Call 1-866-320-8383 or email at support@flagshipcompany.com

As a FlagShip customer, you have access to our highly-trained and knowledgeable customer service team who can help you understand the status of your shipments and what to do about a missed delivery. We are available to help you live 8:00am – 5:00pm EST, or online after hours.

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