I received a message – “Pick-up Attempt Failed” – what does this mean?

Have you ever scheduled a shipment in FlagShip’s online shipping system, created a shipping label and then received a message stating that the pick-up has failed? If so, don’t worry.

I received a message – “Pick-up Attempt Failed” – what does this mean?

Posted by Tania

Ever scheduled a FlagShip pick-up, only to see a cryptic “Pick-Up Attempt Failed” message? You’re not alone! This message can be confusing, especially when you’re on a tight deadline. But fear not, because this doesn’t mean your shipment is lost. It simply means there was a glitch in the communication with the courier.

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Understanding the “Pick-Up Attempt Failed” Message

There are several reasons why this message might pop up:

  • Booking Too Close to Cut-Off: Did you schedule your pick-up right before the courier’s deadline? Every courier has a specific cut-off time for next-day pickups. Booking too close to that time can sometimes lead to missed notifications.
  • Incorrect Closing Time: Maybe you accidentally entered an early closing time for the courier you selected. Double-checking these details can save you a future headache.
  • Unexpected Delays: Sometimes, unforeseen circumstances like bad weather or a surge in shipments can force couriers to close pick-up services earlier than usual.

Fixing the Issue and Getting Your Package on Its Way (Quickly!)

FlagShip understands the importance of getting your shipment moving. Here are three ways to resolve the “Pick-Up Attempt Failed” message and get your package back on track:

  • Drop-Off Convenience: If you have the flexibility, you can always drop off your labeled package at the nearest courier depot. This is a great option if you need to get your shipment out urgently. Don’t know where the closest depot is located? No problem! FlagShip’s knowledgeable customer support team is just a phone call away at 1-866-320-8383. They’ll be happy to help you find the nearest location.
  • Reschedule Online: FlagShip’s online system makes rescheduling your pick-up a breeze. There’s no need to start over! Simply log in to your account, navigate to the “Pickups” section, and click on “Schedule a Pickup.” You’ll be able to choose a new convenient time slot that works for you.
  • We’re Here to Help: For those who prefer a more personal touch, FlagShip’s friendly customer support team is readily available to assist you. Give them a call at 1-866-320-8383 or send an email to support@flagshipcompany.com. They’ll be happy to reschedule your pick-up for you and answer any questions you might have.

Bonus Tips to Avoid Future Pick-Up Hiccups

  • Plan Ahead: Scheduling your pick-up well in advance of the courier’s deadline ensures a smooth process and reduces the chances of encountering any last-minute issues.
  • Double-Check Details: Take a moment to verify the selected courier’s closing time before finalizing your pick-up request. This helps to avoid scheduling conflicts and potential “failed attempt” messages.
  • Consider Additional Services: FlagShip offers a variety of additional services that can further streamline your shipping process. This includes options like pre-shipment pickups, next-day air services, and even weekend pick-ups (subject to availability).

Why Choose FlagShip for Your Shipping Needs?

Going beyond just fixing pick-up issues, FlagShip offers a complete shipping solution. You get:

  • Competitive Rates: FlagShip negotiates competitive rates with top couriers, ensuring you always get the best value for your shipping dollar.
  • User-Friendly Platform: FlagShip online shipping platform is intuitive and easy to navigate, making scheduling pick-ups, tracking shipments, and managing your account a breeze.
  • Exceptional Customer Service: FlagShip prides itself on its top-notch customer support. Their team is always available to answer your questions, resolve any issues, and ensure your shipping experience is as smooth as possible.
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Need help resolving your pick-up? Ask us!

Call 1-866-320-8383 or email at support@flagshipcompany.com

As a FlagShip customer, you have access to our highly-trained and knowledgeable customer service team. We are available to help you live 8:00am – 5:00pm EST, or online after hours.