Privacy Policy

Last Updated: January 2026

Introduction

At FlagShip Courier Solutions (“FlagShip”, “we”, “us”, or “our”), we know that your business relies on trust—and that trust begins with the security of your data. As a leading provider of online shipping solutions, we are committed to protecting the privacy of our website visitors and the sensitive operational data of our platform users.

This Privacy Policy explains how we collect, use, and protect information across our public website and our secure shipping system. By using our services, you are trusting us with your information, and we take that responsibility seriously.

FlagShip never sells your data. We only collect information that is necessary to operate our services, support our customers, improve our platforms, and meet legal obligations.

In accordance with Canadian privacy laws, including PIPEDA and Quebec’s Law 25, FlagShip has appointed a Privacy Officer to oversee our data protection practices. Any questions about this policy or your personal information can be directed to the contact information listed in Section 13.

1. Scope of This Policy

This Privacy Policy applies to:

Visitors to www.flagshipcompany.com (our public website)
Customers using FlagShip’s secure shipping platform
Individuals who sign-up or contact us via forms, email, or phone

2. Information We Collect

a) Information You Provide Voluntarily

Public Website (WordPress)

Our public website is used primarily for information and lead generation. On this site, we may collect:

Name
Business name
Email address
Phone number

This information is collected only when you voluntarily submit a form (for example, requesting information or contacting our team).

The public website does not collect billing details or shipment information.

Secure Shipping System

When you use FlagShip’s shipping platform, we may collect information necessary to provide shipping services, including:

Account and billing information
Shipment details and documentation
Communications with customer support

This information is collected only when required to provide our services.

b) Automatically Collected Information (Limited by Default)

When you visit our public website, we collect limited, anonymized technical information, such as:

Browser type and device information
General site usage (pages visited, interactions)
Approximate location (country or region level)

This information is aggregated and anonymized and is used solely to understand website performance and improve user experience.

We do not use this information to identify you personally.

3. Cookies and Tracking Technologies

FlagShip uses cookies in a limited and controlled way.

Essential Cookies: Required for website functionality, security, and session management. These cannot be disabled.
Analytics Cookies (Restricted Use): We use anonymized analytics for operational insights. These do not enable advertising, cross-site tracking, or personalized advertising signals.
Marketing and Advertising Cookies: FlagShip does not enable marketing or remarketing cookies by default. If such technologies are enabled in the future, users will be provided with a proactive choice to opt-in or opt-out via a transparent consent manager.

4. Third-Party Service Providers

We may work with trusted third-party service providers to support our operations, including:

Website hosting and infrastructure
Payment processing
Customer support tools
Courier partners and logistics providers

These providers only receive access to information necessary to perform their services and are contractually required to protect it.

5. Courier and Shipping Partners

FlagShip acts as a shipping reseller and works with third-party courier companies. Each courier operates under its own privacy practices. We encourage customers to review the privacy policies of courier partners when using their services.

6. How We Use Information

We use collected information to:

Provide and manage shipping services
Process transactions and invoices
Communicate with customers
Improve our website and services
Comply with legal and regulatory requirements
Prevent fraud and protect our platforms

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill service obligations
Meet legal, accounting, and regulatory requirements
Resolve disputes and enforce agreements

Anonymized analytics data is retained for a limited duration

8. Data Security

FlagShip uses appropriate administrative, technical, and physical safeguards to protect personal information.

System-Specific Security Measures

Public Website (WordPress): Used primarily for information and lead generation. Personal data is collected only via voluntary form submissions and is protected by SSL encryption during transmission.
Secure Shipping System: Access is restricted to authorized users through password-protected accounts. The system uses advanced security controls to protect shipment data and user profiles.
Payment Processing: FlagShip does not store raw credit card numbers on its servers. All financial transactions are handled through PCI-DSS Level 1 compliant payment processors, ensuring billing information is encrypted and transmitted securely.

While no system can be guaranteed 100% secure, we take security seriously and continually review our practices.

9. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information (subject to legal requirements)
Withdraw consent where applicable

Requests can be submitted using the contact information below.

10. International Visitors

FlagShip is based in Canada. If you access our services from outside Canada, your information may be processed or stored in jurisdictions with different privacy laws. We take appropriate safeguards to protect your information regardless of location.

11. Children’s Privacy

FlagShip services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

13. Contact Information

Privacy Officer
FlagShip Courier Solutions
📧 privacy@flagshipcompany.com
📞 1-866-320-8383