Expect great customer service from FlagShip

Posted by Tania

At FlagShip, customer service is our number one priority.  When we work on an issue for our customers we do not stop until we find a solution.

There are 2 major ways that we help our customers.

  • The first way is to assist our clients with using the FlagShip online system.  If someone is unsure of how to create a shipment, how to fill out a commercial invoice or how find invoicing details, we will provide a detailed explanation or a complete walk through if needed.  We stay with our customers until they are comfortable to fly solo on our system.
  • The second major way that we help our customers is to find solutions for any problems that may arise. If a package is delayed, stuck at customs or if an address is incorrect, we will take care of this for you.  We work with our partners at Purolator, UPS or FedEx to ensure that there is positive resolution to your situation.

Many of our customers have told us that they feel like FlagShip customer service is an extension of their own company.  This is how we want all of our customers to feel.  We work for you to ensure that all of your shipments are delivered successfully.

When you contact FlagShip you will always have the opportunity to speak directly to a knowledgeable, helpful and friendly representative.  This is our service guarantee.