Shipping customer service and what to expect | FlagShip

Shipping Customer Service – What to Expect?

Posted by Tania

Exceptional customer service is an overused term by many companies in all industries. It is typically an aspect of the business that is under-delivered on, leaving customers wanting more attention and support.

At FlagShip, exceptional shipping customer service is not just something we promote in a pamphlet, it’s a philosophy that the entire company lives and breathes and rallies around. Making our customers happy is top priority.

Here are just a few examples of how FlagShip takes shipping customer service to the next level:

A live representative is always available:  In most cases an automated customer service system just doesn’t cut it. That’s why FlagShip offers a live representative at the end of the phone for our customers – even after hours and on weekends.

We do not stop until there is a positive resolution for our customers: We do not close a file until every possible step has been taken.  We will call the customer, the carrier, the receiver and any other party that is involved until we have a positive resolution. Example:  On several occasions when a customer’s package was at the depot, but could not go out for delivery, we have arranged for a private taxi or trucking company to go to the depot, pick up the package and deliver it.

Constant communication with our customer: We notify the customer when we are working on something for them, when there is progress and when it is completed.

Knowledge of industry: Between all of us at FlagShip we have incredible knowledge of the transport industry, we always help each other out, share information or contacts in order to provide a positive experience for our customers

We answer every question, no matter how big or small: Many customers comment that they are never made to feel stupid no matter what they ask, or how often they ask it.

We provide a personal service: We get to know our customers, what they want or need and provide an individualized service to meet their needs

Do you have a customer service tip or experience you would like to share? Please share it with us on our Facebook page!

For more information please don’t hesitate to contact our customer service team toll-free at 866-320-8383 or email them at