Top eCommerce Shipping Integrations Questions Answered

Posted by Charlene Hui

Whether you are starting up an eCommerce business, or already have an existing online store in action, one critical aspect for success is shipping. Deciding on a reliable shipping integration solution will help streamline your shipping efforts, keeping your online store experience easy and cost-effective for you and your customers.

FlagShip offers a leading shipping integration solution for Canadian eCommerce small businesses. When you connect your eCommerce website with FlagShip, you can provide instant, accurate shipping rates from leading brand-name couriers to your customers – let your website do the work for you! We offer Shopify, WooCommerce, Magento, OpenCart, PrestaShop and our own API solution, but we know shipping is only easy when you have great support. We always encourage customers to contact us as we will stick with you until we reach a solution.

In the meantime, here are the 5 most common questions we get on our eCommerce shipping integrations – answered by our very own shipping eCommerce integrations specialist!

  • I received a customer order on my website, what do I do now to ship it?
    Answer: On your order list, click on Export to FlagShip and your order information will be automatically uploaded to your FlagShip account for you to create the shipping label.
  • Can my customers receive tracking updates for their shipment?
    Answer: Yes. You have the option to have all tracking information sent directly to your customer. They will know when the shipment has been picked up and delivered.
  • How does shipping work for orders with multiple items?
    Answer: You can choose how the packaging is done for multiple items by creating boxes in your settings to fit the number of items you wish to ship.
  • Can I filter the shipping results that show live?
    Answer: You can customize what courier, what service level and how many rates show live on your website.
  • I installed the plugin but the rates are not showing. What do I do?
    Answer: You need to create a token on your FlagShip account to give your website access to FlagShip rates. This is a one-time process.

And there you have it! If you have any other questions or need help with shipping integration for your eCommerce store, don’t hesitate to contact our live customer support at 866-320-8383 or e-mail us at